Welcome to our 'How to' help page. Here you can find informative videos on how to get your account registered, how to navigate our website, how to use features like; Wish lists and much more. Please note: You must hold a trade account with us to be eligible for website registration, if you don't currently have a trade account, you can request an account following the steps outlined in our Requesting a Trade Account section.
Sections on this page cover the following:
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Introducing Ashworth
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Trade Account Registration
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Navigation and Placing Orders
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Wishlisting and Saving Your Basket
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Viewing Invoices
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Contacting Us
Introducing Ashworth
We have created a page dedicated to helping you navigate our product portfolio, while also giving you all the knowledge you need to order with confidence. To do this, we have created several helpful and to-the-point videos that can assist you with anything you wish to know.
To start, we have a short introduction video which summarises the benefits and features of registering your trade account with us. Click below to view.
Trade Account Registration
Want to get registered and start reaping the benefits?
If you already have a trade account please follow the steps outlined in the below video to get your account registered on our website.
If you do not own a trade account but would like to, download and fill in the Trade Account Application (TAA) as shown below. If you scroll up to the top of this page you can find it here.
Opening an account is subject to credit checks and approval.
Upon activation and confirmation of your account being opened, you can then follow the steps outlined above to get your account registered.
All processes below this point will be accessible to you once your Trade account has been registered.
Navigation and Placing Orders
All signed up and not sure what to do next? Unclear on how to find a certain product or want to place an order but don't know how? No problem. Below are some helpful videos that can get you clued in on all the important starting points.
If you are trying to find a product but you are not certain where to look, check out the video below for tips on how to use our search bar function and how our categories, sub-categories and attribute filtering can refine your search criteria and get you there faster.
You have probably ordered with us over the phone or by email but not through our website. We understand that you might be concerned about this new process. Don't worry. When it comes to customer service we know when to leave it to the experts. Each order is reviewed by the same Sales team you deal with currently and is processed the same way.
Check out the video below on how online ordering with us works and what we do to ensure you receive a personalised human experience.
If you can't find what you are looking for, you can always email us on our Contact Us page and we will do our best to assist you.
Wishlisting and Saving Your Basket
Do you find yourself placing similar orders regularly? It can be a hassle to keep assembling a basket each time you place an order as this can be time-consuming, and your project is always on the clock. How about taking a moment to create a wishlist?
Wishlisting items is a great way to create your basket much faster. In just a couple of clicks you can produce a delivery-ready order without having to search for what you need every time. Repeat ordering just got easier!
You can also save your progress with our Save Basket function in case you need to step away and want to make sure your order is there on your return.
Check out the video below for tips on how to get started with both these clever time-saving tools.
Viewing Invoices
Once we have successfully delivered and processed your order you will likely want to view the invoice for it, but what happens if you need to see a copy of your invoice outside of Ashworth working hours? Copies of invoices for orders generated online can be viewed, downloaded and printed 24/7.
Click below to learn how to access your invoices online.
